What is a Campaign Admin / Agent?
In Rotator.biz.id, an agent represents an individual WhatsApp phone number assigned to receive incoming customer inquiries from your campaign links.
Key Agent Management Features
- Operational Shift Scheduling: Set custom working hours for each agent. Inquiries arriving outside working hours automatically route to active on-duty staff.
- Lead Quota Balancing: Set daily maximum chat caps so junior agents don’t receive more chats than they can handle.
- One-Click Pause / Resume: Instantly remove an agent on leave from the active rotation pool without altering your live ad URLs.
Discover more in our E-commerce & CS Solutions guide.
