1. Accepted Payment Methods

Rotator.biz.id accepts secure digital payments via online payment gateways (QRIS, virtual accounts, credit/debit cards, e-wallets) and verified direct bank transfers. Available methods are shown at checkout.

2. Subscription Activation

Your subscription is automatically activated as soon as payment is confirmed. For manual bank transfers, activation takes place promptly following verification of your transfer receipt.

3. Invoices and Payment Reference

Orders generate an invoice with unique payment instructions. To avoid delays, please ensure the transferred amount matches the exact invoiced figure.

4. Cancellation of Pending Orders

Unpaid orders expire automatically after their payment window. You may generate a fresh invoice at any time if you wish to proceed later.

5. Refund Policy

• Refunds may be granted in instances of duplicate payments, incorrect billing amounts, or if technical failure on our infrastructure prevents service provision.
• Refunds are not granted for normal ongoing usage, buyer mistake, or accounts suspended due to violations of WhatsApp policies or our Terms of Service.
• To request a refund, please provide your registered account email, invoice number, and proof of payment.

6. Processing Times

Approved refunds are processed back to the original funding source within 3–7 business days, depending on your banking provider.